Terms & Conditions
A legal disclaimer
Last updated: October 31, 2025
Welcome to Cloud Living. These Terms and Conditions outline the rules and regulations for the use of our website and services.
By accessing this website and/or purchasing from us, you agree to these terms in full. If you do not agree, please refrain from using our site.
1. Company Information
Cloud Living is operated by Cloud Furniture Pty Ltd ABN 78 691 827 693.
Business Address: Unit 12, 49 Biscayne Way, Jandakot, WA 6164, Australia
Contact Email: [insert your email]
2. Products and Descriptions
We make every effort to ensure that all product descriptions, photos, and specifications are accurate.
However, due to lighting, screen resolution, or handcrafted finishes, slight variations in colour, size, or texture may occur.
Cloud Living reserves the right to change or discontinue products at any time without prior notice.
3. Pricing and Payment
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All prices are listed in Australian Dollars (AUD) and include GST, unless otherwise stated.
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Accepted payment methods include Cash on Delivery, Bank Transfer, and other options displayed at checkout.
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Prices and availability are subject to change at any time.
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Orders are confirmed only after payment has been received or agreed payment terms are met.
4. Delivery Policy
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Free local delivery applies within Perth and Peel regions. Deliveries outside these areas are charged at $1 per km.
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Same-day delivery is available depending on schedule and stock.
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Customers are responsible for ensuring the delivery area is accessible and suitable for furniture placement.
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Cloud Living is not liable for delays due to traffic, weather, or unforeseen transport issues.
5. Returns and Refunds
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All sales are final, except where goods are faulty or not as described.
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Faulty or incorrect items must be reported within 48 hours of delivery with photo or video proof.
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Minor imperfections that do not affect functionality (e.g., small fabric variations or cleaning traces) do not qualify for refunds.
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Refunds or replacements are processed only after review and approval.
6. Warranty
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New sofas include a limited manufacturer’s warranty as stated in the product listing.
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Pre-owned or refurbished sofas are sold as-is, unless otherwise stated.
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Warranty does not cover damage from misuse, improper care, pets, accidents, or natural wear and tear.
7. Intellectual Property
All content on this website—including images, logos, text, videos, and graphics—is the property of Cloud Furniture Pty Ltd.
You may not reproduce, distribute, or modify any material from this site without written permission.
8. Privacy Policy
We value your privacy. Personal information collected through this website is used only for order processing and customer service.
We do not sell or disclose personal data to third parties except where required by law.
For more information, please read our Privacy Policy.
9. Limitation of Liability
To the maximum extent permitted by law, Cloud Furniture Pty Ltd is not liable for any indirect, incidental, or consequential damages arising from product use or service delays.
Our total liability shall not exceed the purchase price of the product.
10. Amendments
We reserve the right to update or modify these Terms and Conditions at any time.
The latest version will always be available on this page with the date of revision.