Returns & Refunds

Store Policy

Thank you for shopping with Cloud Living. Please take a moment to read our store policies so you know what to expect when purchasing from us.

About Us

Cloud Furniture Pty Ltd trading as Cloud Living
Showroom: Unit 12, 49 Biscayne Way, Jandakot WA 6164

Purchasing

All purchases are subject to product availability. For pre-loved sofas, availability is on a first-come, first-served basis. We recommend confirming availability via WhatsApp before completing a purchase.

Pre-Loved Sofas

Each pre-loved sofa is unique, individually inspected and professionally cleaned
Customers are encouraged to inspect items in person or request photos/video before purchasing
Pre-loved items are priced to reflect their condition, age and brand
All applicable consumer guarantees under Australian Consumer Law remain in effect

Brand New Sofas

Brand new sofas are sold as new, unused items
Any manufacturer warranties apply as stated at time of purchase
Australian Consumer Law guarantees apply

Delivery

We deliver across Perth Metro and the Peel Region. Delivery outside this area is subject to a quote. See our Delivery Information page for full details.

Returns & Refunds

Please refer to our Returns & Refunds page for full details. Australian Consumer Law rights apply to all purchases.

Privacy

We collect and use your personal information solely for the purpose of fulfilling your purchase and communicating with you about your order or enquiry. We do not sell or share your information with third parties for marketing purposes.